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Whether you have a question about an order, need help choosing the perfect gift, or simply want to say hello, we're here to help.
We aim to respond to all enquiries within 24–48 business hours.
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Have a question or need assistance? Complete the form below and we’ll get back to you as soon as possible.
- Call us at +1 312 532 1997
- Email: [email protected]
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Some Products are packaged and shipped separately. We cannot guarantee delivery dates and to the extent permitted by law accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Average time for delivery may be shown on our side from our fulfilment service. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order can be subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make product delivery as simple as possible.
We do not guarantee door-to-door delivery. Final delivery is handled by third-party shipping carriers, and the method of delivery may vary depending on the carrier and the destination. Orders may be delivered to local post offices, parcel lockers, or other designated pickup points, depending on the practices of the carrier and regional logistics infrastructure. Printful is not responsible for the specific delivery method once the shipment is transferred to the carrier.
While we may provide delivery estimates, we can’t provide guaranteed delivery dates. Once Thoughts Made receives payment for your order (including delivery fees), we fulfil the order and pass it on to the carrier.
Yes, you can change or cancel an order that has already been submitted, unless it’s being fulfilled.
Once you’ve placed an order, you might no longer be able to edit the order details or cancel it. If you have an issue with the shipment of your order, contact us within 30 days of the delivery or estimated delivery date. In some cases, you may need to reach out to the shipping carrier directly
Please note to read our Return and Refund Policy page for cancellations.
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for cancelling an order is 30 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
Sending an email to Thoughts Made or contact us to make any changes to an order:
Email: [email protected]
Phone number: +1 312 532 1997